Case Study · Commercial

Doctors' Office Reception & Check-In Rebuild

The slat-front counter: dark wood slats under a light quartz top, with open service windows framed by painted mullions and a lower counter section at the left end.
Mansfield, TX

The slat-front counter: dark wood slats under a light quartz top, with open service windows framed by painted mullions and a lower counter section at the left end.

Location
Mansfield, TX
Work
Tenant improvements, Commercial renovations

Rated 5.0 on Google$1M GL + $1M Umbrella1-year workmanship warranty

More From This Project

Before: the front desk as a painted counter with a granite top under a full glass partition, covered in taped notices, below the soffit.
Mansfield, TXBefore: the front desk as a painted counter with a granite top under a full glass partition, covered in taped notices, below the soffit.
After: the same front desk with the glass gone, clad in full-height quartz waterfall panels with mitered corners and a raised transaction ledge.
Mansfield, TXAfter: the same front desk with the glass gone, clad in full-height quartz waterfall panels with mitered corners and a raised transaction ledge.
Detail of the slat run: the quartz ledge returning over the slat panel, with the staff printer station behind.
Mansfield, TXDetail of the slat run: the quartz ledge returning over the slat panel, with the staff printer station behind.

Scope of Work

Front-of-house rebuild in a doctors' office in Mansfield, across two counters. At the front desk, the glass-enclosed check-in window came out and the counter under the soffit was rebuilt in full-height quartz waterfall panels, mitered at the corners, with a raised transaction ledge. A second counter run was rebuilt with a dark wood slat front under a light quartz top, its service openings reframed with painted mullions, and a lower counter section at the end of the run beside a pass-through to the adjoining room.

Constraints Navigated

The practice kept seeing patients, so the work ran after hours: the crew cleaned up and reset each night so the suite opened on schedule the next morning, and it never closed a business day. Everything around the counters stayed as well. The soffit over the front desk and the stained wood doors and trim were not in scope, so the new work had to land inside that envelope and die into finishes nobody was replacing. The counters were built to the openings rather than the openings reworked to suit the counters.

How the Work Ran

  • Work ran after hours, once the practice had closed for the day.
  • The crew cleaned up and reset every night so the suite opened on schedule for patients the next morning.
  • The glass enclosure at the front desk came out, and the counter under the soffit was rebuilt in quartz waterfall panels.
  • The second run's openings were reframed with painted mullions and its counter rebuilt with a slat front and a quartz top.
  • The soffit, doors and trim around the counters stayed, so the new work was fitted to them rather than the other way round.
  • The suite never closed a business day, in this phase or the exam room phase that followed.

Materials Used

  • Quartz waterfall panels with mitered corners
  • Raised quartz transaction ledge
  • Dark wood slat millwork front
  • Light quartz countertop on the slat run
  • Reframed service openings with painted mullions
  • Lowered counter section at the end of the run

Outcome

Patients check in across an open counter instead of through a glass partition. The before frame is the honest starting point: a painted knee wall with a granite ledge under a full glass enclosure, with most of the practice's notices taped to it at eye level. The after is the same footprint doing the same job without the barrier, which is most of what a reception TI is actually for. The counters were the first phase. A second phase in the same suite converted the center exam block from three exam rooms to five: framing, electrical, drywall, paint and flooring, re-sequenced around the same rule that the suite never closed a business day.

Related Services

Tenant ImprovementsCommercial RenovationsAll Commercial Projects

What work like this costs

Price a project like this one

More Projects

See more of our work

After: two exam rooms off a wood-look plank corridor, with dark stained door casings and base, a height and weight scale between the doors, and a lit sign on a green feature wall at the end of the hall.

Commercial

Pediatric Clinic Build-Out

A repainted corridor with dark-painted door frames and base, a wood-look plank floor and an acoustic tile ceiling. Through the far door, a carpeted room with a ladder still in it.

Commercial

Office Repaint, New Room Build & Carpet

The finished reception: dark wood slats floor to ceiling with the illuminated sign mounted on them, a stone-clad reception desk with a slat-clad return, and a freestanding wood slat divider beside the entry, under a sloped ceiling.

Commercial

Office Reception Build-Out

All Commercial Projects